Hi i have had a request to speak to an agent on the chat pending for almost a full day.
That s quite frustrating quality of service for a finance provider.
Any idea how to catch their attention?
(I am a premium suscriber but i dont think it changes anything)
Please try messaging them on Twitter or Facebook. I had a similar issue which got resolved fairly quickly when I tried these contact methods
Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.