customer support help


#1

hi
iam having problems contacting customer support have been waiting over an hour on the app
i need to cancel a transaction…but I cannot acces the transaction on the screen to cancel
my friend cannot access the funds as the are not in his currency
any one any ideas
thanks Eddie


#2

If the transaction was made during business hours especially if its a wire transfer then they won’t cancel it. If it has happened outside of the business hours and you leave them a message exactly which transaction to cancel they usually see it before the next day starts and cancel this for you.