Customer support and blocked access


#1

It is the second week when I dont have access to my account! The customer support doesnt answer to me the 3rd day!! I have 250£ on my account, just give me the money back and close this account, I will never use this anymore and will never recommend to anyone!!! This is real mockery!!


#2

you know there are other support methods except in-app chat support, right?
and of course, you can always withdraw your money with your card, and if you didnt order one… well…


#3

What other methods? Facebook? Its the same. How to withdraw the money if
they said sorry, you wont have access to your account as long as it is
under review?


#4

@Natalia2 looks like you are not telling all the details, if you do it maybe someone here will actually help you


#5

I told you all my details, Revolut blocked my account “for security
reasons”, I have no idea why they decided to do so, when I asked them if
they can transfer the money into another account in order to use them, they
said sorry, we are unable to do it. I need to give birth in one month and
put this account to receive maternity allowance on it, but Revolut don’t
care. Now my money stay frozen, I dont have access to my account and they
dont answer to me. I would be happy to get my money back, and let them
close my account definitely, they can do whatever they want, and I will
never use Revolut anymore and recomend to anyone.


#6

its hard to believe there is no respond from them for so long, is there anybody with the same problem here? did u checked other posts here with possible solutions in them


#7

I’ve read someone’s account was under review for 2 months, and almost all
the people say the support team is not so receptive, I dont know what to do
now.