I need support from Revolut. I made a transfer to an company via a bank transfer. I did not know that Revolut used Currency Cloud as third party but the company that I transferred to does not accept payments from them. But they received the money. They now have requested an official documentation in order send the money back. See below:
"We kindly ask you contact to THE CURRENCY CLOUD LTD and clarify with them bank details according to which we will be able to send your funds back to THE CURRENCY CLOUD LTD in order your funds will be credited directly on your account.
Please provide us official document from THE CURRENCY CLOUD LTD with payment details of your account there where will be also clearly see the mentioned information:
-Your account details in THE CURRENCY CLOUD LTD
This information your are able to request in THE CURRENCY CLOUD LTD.
Looking forward to your reply.
Thank you in advance!"
I have been trying to get this information for over a week from Revolut and am getting no where. I kindly ask for some support so I can get my money back.