Credit not available suite a transfer


#1

Hello,
I am new revolut user.
I made a bank transfer of 20 euros to my account revolut. Since 2 days, it appears under “Top-up via transfer” but the credit is always at 0 euros.
When I click on “Top-up via transfer” it is noted "awaiting transfer"
See attached file. Is this normal? Do we have to wait?

Cdt
Christophe


#2

Hello @Sequane,

Can we get in touch via a direct message please, so we can take a look at what’s going on?

I’ll send you a message here.

Best,

Andreas K.


#3

Hello,
thank you for your message but i have resolut my problem with someone in chat.
My identity wasn’t verify. I sent a copy of my identity card and 5 minutes later, all was ok.
Thank you

Have a good day

Christophe


#4

Hi, i’m having the same problem! Please help!


#5

Of course! Let get in touch via direct message.


#6

Hi, i’m having the same problem!

mesage awaiting tranfer!


#7

Hello Team Revolut,
I have done a bank transfer on the 27th of April and I still do not have the amount on my revolut account.
Could you help me to solve this issue because the money have left my bank account.
Regards,
Jerome


#8

Hi all,

please contact either The In-App support, @AndreasK via Pm or Revoluts Facebook support. Revolut Facebook

Best,


#9

Yes but the app support do not answer…


#10

Hi, i havethe same problem, i need help please


#11

Hi @michelsacris,

I’ve reached out to you via direct message.