Great technology, dreadful customer support (actually none). Life is too short to deal with Revolut. Use something else with a company that cares.
Venting successful. Don’t let the door hit you on your way out
At last human contact or a very funny computer.
For the past year I’ve being telling everyone how fantastic the revolut card is to use.
Then I hit some unknown £4k annual limit that meant I dropped into revolut’s byzantine support processes. Photos, payslips, school reports, inside leg measurement what for? What value is this process delivering and why have Revolut made it so convoluted. Revolut have introduced a customer process that has created valueless workload on its workforce. It has beaten me too.
I travelling this Friday; in August and again in October 2018, with the current £4k limit stopper I don’t think I’ll be using the Revolut card. Unless you can arrange the reset of my account, please.
I can’t help you with this, because I’m just a regular customer.
I do understand that the verification process can be annoying and that Revolut has to staff more support to cope with the huge demand.
I didn’t have to do that yet, because I don’t plan to hit my limit of 5000€.
Dunno what that number is in your signature but if it’s important you should remove it because this is a public forum.
That’s a British mobile phone number, but over here you’ll receive a couple of scam calls per week even if you keep your number secure. Like it happened with email once, you have to accept they will get it… so why bother hiding it anyway
Under the regulations that Revolut is regulated under it is a requirement to do this. This is because they are not yet a bank but a financial eMoney institution.
The annual limit is explained in detail in the help section of the site and in the terms you agreed to when you signed up. Here are a couple of links
See section 8.2 of the terms. Also the limits are visible in the app with how much you have used and have left under “More” “Profile”
Thanks. Sounds like you’ve given up
Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.
And your exceptionally friendly post is based on what?