I see we can now request a new card. Having one of the original cards I am keen to get a contactless version but I am faced with a £5 charge, which is ok but then there is an additional £5 for delivery.
In my opinion £10 is an absurd amount to charge your users. Monzo are up front and let you know it actually costs them £3 to send a card and still don’t pass this cost on to the user, so is this actually an additional profit margin?
I’m simply trying to use the service more frequently and I tend only to use Apple Pay with other services/cards so I would have thought you might want to encourage us to do so by sending out new cards, something Monzo will be doing in the new year when they start their current account service.