Correct my last name (I'm Registered user)


#1

Hello
There is an error in my last name and i’m registered (double U)
How can I correct this error? the menu is not accessible?
I contacted the ‘‘chat support’’ and they tell me to contact the support team … but where and how?

Regards

Bruno


#2

The chat support is just a chatbot. Type “live agent” to get a proper support operator.


#3

can you tell me where I have to tap live agent? in the chat box?


#4

Yes

twentytwentytwenty


#5

ok no result for the moment


#6

Try “resolved” and then “live agent”. That should restart it.

Otherwise -> @JessicaZ @AndreasK


#7


#8

it was the live chat?? no?


#9

Well, it does say you can change your name if you havent verified your account yet. Have you verified it?

And no, that was the chatbot, not a support operator.


#10

My acount is verified


#11

Then you cant change it yourself. Simply follow what I wrote earlier.


#12

Though, I am concerned that the verification went through with a misspelled name … @AndreasK


#13

me to … I will wait live support …I guess they will contact me
Thank’s for your help


#14

Did you type what I mentioned and did you get a confirmation? Otherwise it is going to be waiting for Godot.


#15

Yes live agent are busy for the next 4 hours


#16

Alright, Revolut’s support is not the fastest unfortunately. They will get back to you in time I hope.


#17

Hey. Go Profile section now, and correct your name. Once you’ve corrected it please let me know.


#18

Perfect ! All is ok ! Thank’s for your help


#19