Confused!!!


#1

I have just registered for a revolt bank account, Cost me £50! I have applied for a card online to be sent to my address, I have received a welcome email, but no account number or sort code details ??? What is going on here???


#2

Hi there,

How did it cost you 50 pounds?

The usual process it: they ask you to top-up with another card in your name, at least 10 pounds, which you can of course use later to buy things, so it’s not “lost”, merely a proof that you own another bank account.
Then you need to confirm your identity by taking a picture of your passport or id card.

Once that’s done, you will have your account number and sort code in your name.


#3

Hi, Thanks for your quick response, The first time the asked me for £10 then it jumped to £50, so I just paid it, I can see on my iPhone App that the account is credited with £50, but i have not been contacted for any Id ?? Who contacts me? when will they contact me? I tried live chat but don’t qualify for this service if I don’t have a premium account, Live chat on my iPhone App acknowledges connection but no one answers ??


#4

Go to the ‘More’ section of the app, tap ‘Profile’ and then ‘Verification & limits’. There, you should be asked to upload documents.
You can find more about identity verification here: https://www.revolut.com/en/faq#how-do-i-verify-my-identity

The live chat is available for non-premium users during the day. Premium users have 24/7 access.
Try entering “live agent” to get connected to an agent.