Confirmation SMS messages not being received


#61

You’d best mention @AndreasK.
Meanwhile, people recommend to address them via Twitter.


#62

I have been driven mad in the last two days when I tried to register my wife. The chat line was totally useless since they reply after hours and out of context. So yesterday I had this idea: what if I use a non Italian number? In fact, my wife’s number is a Wind (one of the major carriers here in Italy) but the prefix is strange, not so widespread (+39 350 xx xx xxx) and I thought “let’s see if with a foreign sim card it the system will work”. I requested the sms for this new number (Estonian mobile number) and it worked. Obviously this is not the perfect solution and what gets me so angry is the fact that the support is basically unreachable, they don’t exist. No point in asking, no phone contacts, just nothing.
They are far far away from optimal.


#63

@AndreasK I have had the same issue in Ireland for quite a while now. Unable to receive SMS codes on my 089 number but calls are received. Please help!


#64

Our support team can give you the sms code! Have you tried to contact us via in-app chat?


#65

I try to create an account but I never receive the code by sms, what must I do ?


#66

I can not open the chat in app because I have only window where I must write my phone number, I do it but I did not receive an activation SMS


#67

I haven’t received the text either. I tried a week ago and tried today. I can’t even send Andreas a DM, I don’t see any buttons or option for it… Really not pleased with the experience so far.


#68

How to DM? There is no option for it on your profile, my profile or even here


#69

I change it telephone operator but at same phone number and i can’t log in in my acc


#70

Hi I have the same problem too, RESOLVED WITH NEW UPDATE


#71

I’m having problems receiving msg for the pass week. i hoped to have this sorted before going travelling but unfortunately this service makes the basics nearly impossible. I was recommended it by a friend and they haven’t had many problemas. Dunno what to do as I cannot get in contact with anyone who works at revolut for help.


#72

Hi

I’m having kind of the same issue.
I’ve just registered and the app keeps showing “unknown error” as I try to put the confirmation code that i got per sms.
First it says that the code is incorrect and then that there is an error.

How can I solve the problem to start using the app?


#73

I’m trying to create an account, enter my phone number but i dont recieve any sms, help meeeee!


#74

Since you posted this message the in App chat line has been instructed to never provide code. I spent all morning trying to get this code and cannot. I have phoned, sent messages to support staff and tried repeatedly. For some reason my mobile number is blocked and there is simply no way around the problem and Zero help from any customer service.


#75

Hi, would it be possible to help me out too? I’m stuck at not receiving the passcode to activate my account with number, would it be possible to receive it through my inboc please?


#76

I have the same problem receiving the sms. I am from Luxembourg and the problem seems to be known with my provider.

I cannot send a PM to @AndresK. Can you please send me a code by PM?

thank you


#77

I live in Luxembourg and have the same problem. sms does not come arrive. According to my operator it is a common problem in Luxembourg.
With my basic level, I cannot DM @AndreasK an In-App Chat does not work as I cannot get past the sms confirmation.

@AndreasK can you send me a confirmation code?

Thank you