Some of you might remember my thread, where a Revolut’s third-party vendor issue, caused delays to the processing of incoming merchant refunds; alot of us were impacted and it caused delays of up to 5-days, in some cases.
Live Agent discussion:
Today, again, I noticed a refund for over 4k GBP (that was due to hit today), not reflecting on my GBP balance. I spoke to a Live Agent, here’s the takeaways from that conversation -
- Live Agent could see my refund in “…our systems, pending allocation to your a/c”
- It should be “…with you within 3hrs…”
- 3hrs elapsed and no refund, so I spoke to the same Live Agent again who confirmed “…refunds are being processed normally - however there is a huge demand of them, which can cause delays”
What’s the community’s opinion?
Call me unreasonable (both for what I am about to say and the comparison vs. a High Street bank, where I do not pay a ‘premium fee’), however I have never heard of a High Street bank that has delays to distributing received merchant refunds, to customer accounts, due to high demand. They have the infrastructure to support busy times.
I am interested to know if anyone else has had a similar experience and what the community’s feelings / opinions are toward this?