About a month ago I opened an account intending to make it my primary current account. I then verified my identify and sent all documentation required to have my limit increased (to a figure in line with the docs provided). Yet, despite five chasers and many attempts, I had the “please expect a response within the next 96 hours” for the past 23 days.
TWENTY-THREE days without not even the most basic form of acknowledgement! How is it even possible? What if it was something urgent? Now I understand the many posts with people complaining that their bank transfers go missing for months whilst they’re left out of pocket.