Alright, so here it goes. I had great hope in Revolut. As I travel a lot and have family all over the place I thought it’d be great for me.
However, as reports of lost transfers, blocked accounts, and no response from support staff increased, I became increasingly concerned, but wrote it off as bad experiences.
Then comes the fiasco of the new EURO personal IBANs simply not working. Granted its the sending banks responsibility to update their IBAN database, but it’s also Revolut’s responsibility to test a product before releasing it!
The straw that broke the camel’s back came today: After my German bank updated their IBAN I thought I’d try it again. But it still didn’t work. Opened my Revolut account, only to see the personal IBAN no longer there.
After the usual half-day-long wait for support, it turns out they disabled my personal IBAN because I said I was having problems with it yesterday. But without telling me and without my consent (They asked me yesterday, whether I wanted them to do this, and they seem to have interpreted the lack of objection as consent.) Additionally throughout this chat I had to ask most questions twice because the first “answer” was always unrelated to the actual question. (It’s really annoying when you first have to fight with Rita, because she doesn’t understand your question, and then with a person who doesn’t seem to understand you much better.)
I think it’s time to say farewell for me. I am sad, because I really like the idea of holding money in various currencies, but I just don’t think I can trust them with any significant sum of money any more, if they so unreliable.