Coinbase to Revolut / Annual Limit / only BTC visible


#1

I have had a receipt from Coinbase pending since 10th Jan. Coinbase app shows completed. When can I expect this to clear? I done the small amount and also transferred a couple of hundred euros.

Also, this payment takes me over my annual limit, do I need to do anything?

I can only see BTC, do I need to activate anything.


#2
  • Regarding the limit, yes you need to verify the source of your funds. (it’s in the “More” section)
  • you can see only BTC? that means you disabled other fiat currencies right? Then just enable them again. On the main screen there is a little icon on the top left corner, where you can choose which currencies you want to show.

#3

thank you for your prompt reply.

re verification. I can see ‘more’… but I can’t see where to verify source of funds.

Cathy


#4

More > Profile > Verification & limits

If your account is near the limit, you should have a pink button at the bottom saying “Verify source of funds”.
If for some reason you don’t have the button (but you’re still near the limit), contact a live agent on the support. :pray:


#5

Thank you. I dont have the pink button.

You have been so helpful.

Cathy


#6

Hi, I have gone through to live chat and at 17.02 someone said they were looking into this but haven’t heard anything yet. Slightly anxious and not done a large sepa receipt before. I dont know how much longer I can just sit waiting for a reply


#7

ping @AndreasK - could you help?


#8

I think I am onto the next step. I twigged that iPhone screens are different from samsung which is why confusion was arising Going to upload docs tomorrow and hope it gets sorted soon

Cathy


#9

Hi there. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Thank you for your patience.


#10

OK, sent documents in, lets see how quickly the next step will be

Cathy