Choose a card.....spinning wheel of death


#1

Hi there, just signed up with the app, deposited £50.00 I am then asked if I want a card, yes, please!
However whenever I click it goes nowhere just a spinning wheel, I have restarted phone several times to no avail. I do also see that on the website it states I need to sign up to premium to get a card, which is correct please and why is the app offering me a card when I am not premium?

Thanks


#2

Where on the website does it say premium is mandatory to get a card? Cards are also available for standard users.

I would try to delete and reinstall the app :thinking:


#3

@lrcpunting

With normal account (non-premium or -business) you can only select the standard-card (the one with sparkling pink), eventough the “spinning wheel” shows all designs…

Also ensure you’ve verified yourself (with foto of ID - be fast doing it, the timeout is very short)


#4

Hi Frank, it doesn’t specifically, but in the comparison (see attached) the standard doesn’t mention the included card whereas in the premium offering it does mention the premium cards.


#5

Hm, but how would you withdraw money from ATMs without a card? :wink:

The card is presented on the regular product page. I agree, the comparison chart could be more helpful.


#6

Thanks, the-mike, Well I can’t apply for the standard card, all I get on my iPhone X is a spinning wheel in the Revolut app. I’ve tried deleting and re-installing the app, restarting the phone etc… won’t work.


#7

You are using both the latest “official” non-beta iOS and app versions, I assume?


#8

Have you verified yourself already?
Otherwhise - try to contact support as there seems to be a hiccup somewhere we can’t help with…


#9

Hey @lrcpunting, I’ve been in touch via DM about this. :slight_smile: