After beginning verification process, nobody and even chat-bot don’t reply on messages in chat. No warnings, that i wrote something out of your business hours. 1.5 day without any update from you. Are you really think that such situation should attract people? People want to uninstall app, cause without ANY update from app for a long time, people will not trust such app/bank. If you don’t answer today, i won’t bring my money to you.
Just in 1 minute after my post, i got answer. =)
We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.