Chat system is bugged



I’ve been trying to get a hold of a chat agent for 48 hours now. When someone finally responded they asked me some questions and it seems my answer didn’t go through. They then said they will put me on hold till I return and now I’m sending messages with no response at all.

I need a transfer credited to my account since my bank doesn’t accept numbered reference codes.



Aren’t you able to type referrence number in “description”/ “title” field?