Chat support is completely blank. Can't access my account as I have changed number.


#1

As above really. When I state my number changed it brings me to live chat which is a blank screen with no Rita. Yesterday the volumes stated it was a 4 hour delay but now the screen is just blank. Yes I have reinstalled many times now. Please help - Thanks ,

C


#2

Hey @C921 :slight_smile:

You could give any of these alternative methods a try to see if you can get troubleshooting through them:


#3

Hi. These options didn’t help unfortunately. @AndreasK can you please assist?


#4

Hi there. I’ve been in touch via DM, please check your inbox.


#5

Hi Jessica.

The live chat worked via a colleagues phone. I was then able to log in and access the live chat on my phone. I am not sure why the support screen was blank originally. Thank you for getting in touch so quickly.


#6

Is there any news on this issue? This is currently happening to me. An agent changed my phone number (as I requested) and now I cannot access my account or reach out to the support. I never receive the verification SMS.

I have read multiple threads, but no one posts a concrete solution.

Thank you.


#7

Hi Bruno,

I got it resolved by using revolut on a different device and accessing their live chat via that.


#8

Thank you. I don’t think I can manage to get another device.

If there is anyway a revolut team member could help me through here I would greatly appreciate.

Thank you


#9

If you have a laptop you can use an Android Emulator such as Nox App Player or BlueStacks to run the Revolut app instead of finding another physical device.


#10

Hello Jessica- can you please help me- I am having the same problem, I have changed phone number and I can’t get onto the app. Rita can’t help me either. V frustrating as I need to get sorted due to flying to Helsinki tomorrow.

Daniele