Chat response


#1

Absolute joke no response from chat meant to be credited chargebacks by this afternoon!! Now been told I have to wait till tues after fighting to get claim accepted? The 24 hour timeframe was clearly untrue


#2

Try Facebook. It’s half an hour between replies no matter how wick you are to respond but at least you get something. I’m waiting on a response from the app almost 24 hours.


#3

Ok I’ll try thanks for the response


#4

This is the only reason that stops me signing up fully the lack of support. I keep seeing excuses that everyone is busy and that’s why it takes time. However, rather than keep giving excuses, just get some more people in.

Happy customers = More customers.

It becomes self funding soon enough.


#5

I must admit I’ve been treated badly I’ve only. i was in tears all yesterday and last night because of this the only reason I have reported the charges now is because I didn’t know how to look at charges ive only recently been taught how to use the app by my new carer but apparently that’s not good enough I used the app on differe devices to top up not realising to look further as I didn’t know how


#6

And what’s worse is im mentally disabled hence having a carer! I will upload the chat later to prove