I assume that for Business’s customer support team is different to 's consumer operations, given how the questions that for Business customers raise (e.g. Onboarding, …) are quite different to the questions for Standard/Premium.
Slightly irritating that free users get support until 10pm yet paying business users only get it until 6pm. Is there anyway to find out if biz support is open over the weekend (since obviously I can’t trust the times shown on the consumer contact page)?
You need to remember that Revolut and Revolut for Business have different customer pools, and therefore the customer support staff are trained specifically for that product offering.
Customer support staff dealing with Revolut for Business customers might be talking about integrating their internal products via Open API, or discussing what legal company form is supported.
On the other hand, customer support staff trained specifically for the consumer product will might be helping customers with their personal EUR IBAN, or helping with the identity verification process (as part of the AML/KYC checks.).
Revolut (The retail/consumer version.) has 900,000+ customers, whereas Revolut for Business only has 16,000. That’s a difference in volume.
In addition, you need to remember that Revolut has existed since 2015. That’s 2 years. Revolut for Business has only been around since mid-2017. New Revolut for Business-facing customer support staff need to be recruited and trained.
Revolut Premium exists.
Some customers who have opted for Revolut Premium are also paying retail users.
Perhaps another bug then as that doesn’t work for me. If I go to https://business.revolut.com and click the chat icon it asks me to login. If I login and click the chat icon it shows me the contents of my last chat with a support rep and an input box to continue chatting (which then yields the “bad request” error if I try to send a message).
Well aware, I was probably one of their first 50,000 customers.
Indeed, but given my Barclays business account offers 24/7 support and already costs a quarter of what I’m paying now for Revolut, it’s difficult to justify