Chat advisors not responding


I have been waiting since the 19th to speak with a chat advisor as I need my
Limits increased. I have money in the account that I can’t remove because I am being ignored by advisors. This is not on! I need my money out.


Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


I am still waiting for your chat advisor to contact me


I can see that a member of our compliance team has responded to your query.


I am having a similar issue, for increasing my top-up limit. Please assist! Thanks :slight_smile: