Chat advisors not responding


#1

I have been waiting since the 19th to speak with a chat advisor as I need my
Limits increased. I have money in the account that I can’t remove because I am being ignored by advisors. This is not on! I need my money out.


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#3

I am still waiting for your chat advisor to contact me


#4

I can see that a member of our compliance team has responded to your query.


#5

I am having a similar issue, for increasing my top-up limit. Please assist! Thanks :slight_smile: