Charged for physical card


Hi I’ve just setup my account and topped up £100 and then ordered a physical basic card. I expected this to be free as I topped up more than £10 but got charged £5! Have I missed something?


Hey @Avp :slight_smile:

The card itself is free, but the delivery is usually not :wink:


Hi there. The free card promotion is already over. This is simply the delivery fee for your card.