As predicted Revolut have completely let me down and as an institution are completely unreliable. And others seem to have the same problem if my private messages are anything to go by.
I filed the chargeback form January 14th. A couple of weeks ago I asked a question about the process not even my own application. I was asked for the itinerary of the flight at which I got a more detailed email saying the value of the chargeback. Andreas here assured me the 45 days would count from January 14th and not mid February. Scroll up to see that.
I’ve now been trying to contact Revolut this morning and finally received a reply telling me to be patient and that my date to hear back was…wait for it…April 12th.
The usual message followed, we apologise for this, we are trying to make the process better etc. As if it’s some pop
up coffee shop and they’re slow to deliver my drink. It will be three months since contacting them that I will get an answer on my chargeback. If April 12th is the answer date then when on earth was the chargeback raised??
I’m sick of the “please be patient” messages. It’s hundreds of pounds owed to me and Revolut take over a month to fill in a form. What is going on?
Revolut are great for using if you have a little weekend away and need to withdraw foreign currency but after that it’s a mess. This is the second major issue I’ve had with them. I really am sick of using them.