Hello,
I recently changed my phone number and do not have access to the old one anymore. As I’m trying to access my account from my phone it sends a message to this old number, so I can’t connect to the app.
What can I do?
Thank you.
Hello,
I recently changed my phone number and do not have access to the old one anymore. As I’m trying to access my account from my phone it sends a message to this old number, so I can’t connect to the app.
What can I do?
Thank you.
Hello @Vorpal,
Thank you for contacting us.
I will do this for you. Let’s get in touch via a direct message
Best,
Andreas K.
Hello, I have a similar problem but I changed my phone number months ago. My app worked fine so I kept on using it. With hindsight I should have updated my profile to the new number.
Now I just got a new phone and upon installing the app it sends the code to my old number. If I input my new number it starts creating a new account.
Help please.
Hello, I have a similar problem but I changed my phone number months ago. My app worked fine so I kept on using it. With hindsight I should have updated my profile to the new number.
Now I just got a new phone and upon installing the app it sends the code to my old number. If I input my new number it starts creating a new account.
Help please.
Hey, I have a similar problem to this, my phone was stolen about a month ago, and I have no access to it, I’m worried someone managed to block my card or something? My card was working for a while in ATM’s after it was stolen so I wasn’t too bothered but now it says there’s a contact bank issue or something. My account says I have $203/dollars when i display my balance on an atm. I’m currently in Cambodia so really need the cash!! Please help!
Apologies for the delay. Are you able to contact me via a direct message so we can resolve this?
Best,
Andreas K.
Hi Anders,
You’ve already helped me out last week. And as requested I left you a
shout out on a trust pilot review.
Thanks,
Oh thank you! I just got confused!
Once again, thanks for your review
Hi @anon33247966,
I have the same problem, could you help me to change my phone number for my first account.
I have create a new account to try get help in-app. We should delete this new account with my current phone number.
Please help.
Thanks
Sure. Can you please send me a direct message with both numbers?
I dont find direct message, on the interface …
Please can you send me a new direct message. I have just found Inbox and Sent sections …
Sure I will do it now.
Hi
I have this problem, How can I get it rectified?
I will send you a direct message.
Hi I have the same problem can you help I don’t have access to my old number, I need to open the app asap. If you need info please dm me as I cannot dm you. thanks
I’ve responded to your direct message.
Hi Andreas,
I have the same issue but cannot find the direct message functionality on the community. Could you please send me a DM and help me out?
Thanks,
Lorenzo
I have replied to your direct message - problem solved
Hello AndreasK,
I have the same problem. I changed my phone number and now I can’t access to my account.
Thank you for your answer
Alexis