My brother lost his phone while on vacation.
We would like to be able to change the number on the app, but when signing in on another phone (as advised) it sends verification to the old phone
…So whoever has that phone also has a verification code.
Who designed a process wherein security issues cannot be resolved via phone call and also if Revolut is attempting to be a bank, making one specific phone critical to id and V is pretty bad design.
Automated chat bots is not really an acceptable solution nor is humans who do not understand the flaws and security exploits in their system.
Revolut has the potential to be very special but needs to think with some common sense.