Changing number, created another account accidentally


#1

Hi there.

Just started using your service and it looks amazing so far, but I have a problem.
When I started using Revolut I had no phone with the Android OS version supported, but my father did, so I associated my account with his phone number and installed the app on his phone. However, I got a new phone now and tried to log into my account on the new phone but accidentally created another account with the same e-mail but my own phone number this time.

Could this issue be sorted and the phone number changed to my own? I’m going to the UK in a week and would like this to be taken care of as soon as possible.
Can you help me, please?

Thank you,
Carlos F.


#2

Try to exchange phone numbers in the apps (father’s and yours), then logout and use proper phone numbers on proper phones :slight_smile:
If doesn’t work- ask support.