Apologies if this is the wrong place to post this but I am at my wits end.
Years back I opened an account with my old phone number and did not use the account. I have since had problems with my old phone service provider so I left them and joined a new network, thus receiving a new phone number.
I tried to open a new account with my new number but I am repeatedly told on the app to log into the old account with my old number. When I attempt to do this I am sent an SMS to my old number. The issue is I cannot receive any service from my old SIM card as I am told by my old service provider that the number is “ported out”, meaning I cannot even receive confirmation texts to this number. Also, I cannot receive a new SIM card from my old provider as I am no longer with them. Effectively, my old number and access to its features has been lost during the transition to my new phone service provider, therefore I cannot access any Revolut account.
I am finding this incredibly frustrating as I am therefore effectively unable to use Revolut. I am wondering if you could please help me rectify this issue.