Frank
- I have seen some users claiming the same. Here’s the issue all of you are failing to understand:
On some androids (and I’m speaking for my brand new Samsung Galaxy A11), this simply does not work. I have no idea why (only Revolut can possibly know this) but, at lease allow me to explain:
When opening the app, I was being taken directly to the pin page. The pin I was entering was correct - as has since been proven due to my providing this same pin to the Revolut Twitter rep - however, for whatever bizarre reason, Revolut was telling me it was incorrect/refusing to allow me to proceed. Still, I continued entering what I knew to be the correct pin all along - which was correct.
To reiterate: I had not logged into my account for 2.5yrs - because I had been locked out of it!
The next screen for me read as the one you have provided. It took me a few attempts but luckily, I had jotted down all my previous numbers since 2018 in my diary earlier this year, of which there were 4. I tried all 4, followed by what I knew was the correct PIN.
Not a single attempt worked and, I was continuously met with the error “The verification code or phone number you entered is incorrect”.
This would be understandable for 3 out of the 4 attempts due to the 3 mobile number discrepancies. But as outlined, one of the 4 numbers was the correct previous number.
After this was going nowhere, I decided to attempt entering my current number in the box on the screen-shot you have provided (the one to whom Revolut claim they “may store + send a verification code”).
No 6 digit passcode was received - presumably because no account with the new number could be found by Revolut - which makes perfect sense.
Finally, it was also futile for me to enter any of my 4 previous numbers in the “we may store + send a verification code” box because, as @siwhyatt said, we don’t have access to our old numbers.
So, to recap: correct previous number with correct pin: doesn’t work.
New number: doesn’t work.
Correct previous number: doesn’t work.
and no, there was nothing wrong with my signal, phone or wifi.
The glitch on Revolut’s part (and, the point I’m trying to make) is that they have zero facilitation for those who are without access to the number’s that are on their accounts. Which is just incredulous.
and wait, there’s even more:
now that I’m logged into my account, I’m going to try your theory out of curiosity.
I have just logged out. Back to the “we may store + send a verification code” page, I’ll click on the “Forgot your passcode?” link once again. Upon clicking this, I’m going to enter a completely new, made-up number, under the pretense (for argument’s sake) that I have “lost access to” my current one (if you’re following).
Next I’ll enter what I know is my correct pin.
“The verification code or phone number you entered is incorrect”.
So, as we now know for absolute certain the pin isn’t issue, what we can also say with absolute certainty is that Revolut did not recognise this new number - so, the issue is to do with the number.
Back to “we may store + send a verification code” screen:
This time, I’m entering the updated number I know is on my Revolut account.
6-digit code has arrived; I’m taken through automatically; I enter THE SAME PASSCODE I JUST ENTERED IMMEDIATELY PRIOR
Voila: I’m into my account.
So, mine + @siwhyatt’s original point:
There is no facility to gain access to one’s Revolut account if they do not have access to their previous number - regardless of whether said previous number one is providing is indeed correct.
Do you understand this now?