Changed phone number, can't access the app and can't get a hold of team support


#1

Problem solved, thank you :slight_smile:


#2

Hello @Chicken29,

Sure we can help. I will get in touch with you via a direct message and help you access your account.

Let me say that this is not a bug :slight_smile:

Best,

Andreas K.


#3

Hi Andreas,

I have the same issue - my app did not recognize my profile and I have now changed phone numbers so i cant acces my account!

If i try to access it with a new number it says something went wrong.

Please help… should i create a new account and block my old card?But how do i know how much I have left on my card?


#4

Hi,

Since arriving in Australia I’ve experienced the same problem. My old phone number used to setup the account is no longer my number and I can’t log back in. So I’m left without any access to money at all! Can you please help?


#5

Attempt to log in with your old number and go from there like it is described in the FAQs.


#6

I’ve tried that and it doesn’t recognise my pin at all


#7

Are you able to send me a direct message?


#8

Hi Andreas K.,

Like a number of others, I recently lost access to my Revolut account because I have changed phone numbers. At first I was able to continue accessing my old account, but upon the newest update, I was logged out and am required to establish a new account. To complicate things a little bit, I no longer have the same phone number my account is attached to, so I can’t verify that way. I still have my Revolut card and I have balance in my account! Would appreciate some help. Thanks! (Can’t figure out how to direct message you.)

Angela


#9

In case you’ve changed your phone number and you cannot access your account. Please follow my advise as described below:

  • Open the app.

  • Log in with the phone number used to sign up!

  • Type your passcode, the app will require to enter the 6 digit code.

  • Don’t enter any code

  • Wait 2 mins and press support!


New Phone No
#10

Finally. A definite how-to guide for this :wink:


#11

hello, Sire Andreas K
Please, can you help me to bring my Revolut account on my new number phone ?
Thanks


#12

Have you updated the app? You should see a link on the welcome screen after installing the app on a new phone for this case.


#13

Thanks…i did… But what must i do after ?


#14

Did you manage to change the phone number?