Changed numbers and can't log back in.

Hi i have lost my phone with sim card, now i have new phone with diferent sim, so when i log in and trying to push the option change phone number, app tells me to enter security code and after it saying that they sant me e-mail wich is correct, but e-mail never arrives

Hello Andreas, how can i send you a direct ? I cant find the option. I have dual passport and currently i am on a waitlist but i want to quit from that and use my other passport for an italian account. How can you help me ?