Change Phone number

[Shadar]

Hello, how i can change phone number without app , and log in with new number? Thank you!.

[larysa.stachowicz]

@Shadar We can update the account number for you! You’ll need to reach out to us on the support chat and we can help.

[lococypres]

hello guys.how can i reach you to change my phone number.i have no acces to the number or to the app…i have lost my phone and i am traveling right now…please help me to change my number…

[larysa.stachowicz]

I have written you a private message to help!

[Shadar]

Hi again, my issue fixed! thank You u guys!.

[ddiaz89]

I had te same issue. I changed my phone number twice and i haven’t got access to any of them.

[larysa.stachowicz]

Please contact us on support chat so we can update the number for you to an active one!

[ddiaz89]

Sorry but the problem is that i CANT access de APP because I changed the phone number and now, when I set it in the “Hi welcome to Revolut” home page in the app, it starts a new register…
I cant go throw the app and start a support chat.

[larysa.stachowicz]

Support is always available, even if you are logged out of the app. You should be able to access this regardless. I have written you a private message to help!

[Rcruzeiro]

I was also logged out of the app after an update. Now I can log in anymore as I’m abroad and can’t receive messages with the number I signed in with. Please help.

[Crystadanielle]

Hello Revolut

I got the app on my UK mobile number.
I have now bought an Indonesian sim/number so I can get internet where ever.

But I’ve read that peoples account didnt work when they swapped numbers.

Can you help me out please. I don’t want to change my number till I know its OK to do so.

Thank you

[Gregorylc]

I Have 2 phones and I would like to use the 2 of them to use my revolut account. Is it possible ?

[capital]

@Gregorylc

I Have 2 phones and I would like to use the 2 of them to use my revolut account. Is it possible ?

Please see the posts below.

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@ViR

I think it’s possible. I have the same active Revolut account on the Galaxy J3 smartphone and on the Lenovo A3500-FL tablet, and I can use both devices. But not at the same time.

@c0stin

I’m logged in on my main iPhone and on an Android phone at the same time and I haven’t encountered any problems

@ViR

I also have both devices registered and logged in, but someone from Revolut wrote some time ago that they should not have been instructed from both at the same time.

[Gregorylc]

Ok, thanks every one. Now a second question. I try to change my phone number to be able to have my notification on my new device, but when I enter my new phone number it refuse to make the changes.
Any idea ?

[capital]

@Gregorylc

Ok, thanks every one. Now a second question. I try to change my phone number to be able to have my notification on my new device, but when I enter my new phone number it refuse to make the changes.

Not sure I get what you’re talking about.

A Revolut account can only be linked to 1 phone number, but it can run on multiple devices.

So if you need to log-in/re-authorise a phone number, the 2-factor authentication method (SMS code to your number.) can only be sent to 1 phone.

[Gregorylc]

Ok @capital,
What I would like to do, is that my new phone number is the “master”, So I try to change it in my profile.
But I have a prompt window which says : " we’re sorry, something has gone wrong. Please try again."
I try it several times but the result is the same. Perhaps I made a mistake when I installed the app…

[capital]

@Gregorylc

my new phone number is the “master”

Sounds odd. Best contact customer support or Revolut’s Twitter/Facebook, to see whether they need to manually change it for you.

[Gregorylc]

I’ll do that !
Thanks.

[espanolla]

Hello, can please someone advice how to change phone number without the app - It happened that I have both a new phone and a new phone number

[gabriellemacallister]

Hello!
How can i contact you to change my phone number? My phone has broken so can’t access the number?