Change phone number without access


#1

Hi,

I created an account with a phone number that I do not have access to anymore. I am trying to log into my account and it says they will send a message to that number, but obviously I cannot see it.

What can I do?

Thank you.


#2

Hello @siko124,

No problem, we can change the phone number for you.

I will send you a direct message here so we can get in touch.

Best,

Andreas K.


#3

Hi there,

I also changed my phone number to US and don’t have access to the old one. Can you help me?

Thank you!


#4

Hi have exactly the same issue.
I’d like to change my phone number but the app reply me an HTTP 422 error!
What’s wrong?
Thx


#5

I have this problem, have posted several times and have had no reply from support, says I have 203 dollars and keeps saying an error what is going on!!!


#6

Let’s get in touch via DM so I can change it for you.

Best,

Andreas K


#7

Hi Andreas I have the same problem could you please contact me asap


#8

Hi, i also have the same problem. I changed my phone number and now i can’t able to access my account


#9

Hi,

I have the same issue with the app. The Customer Care agent took my new number and agreed to update my number on my behalf. As instructed, I logged out of the app and tried to log in with the new number and then the old number. Nothing worked.

I am locked out.

What can i do to get back in?


#10

Hi,
Have the same problem. I had to change my number and than reseted my phone and now I cannot login.
Can you change my number so I can get access to my account please?


#11

Hey guys.

Really sorry for the long wait. Did you manage to sort this?

Best,

Andreas K.


#12

Hi AndreasK I have this same problem. can you please help me?:blush:


#13

Hey @RodrigoPL

Sure - did you message us on Facebook. Right?


#14

Hi there- I have the same problem! I moved to Canada and got a different phone number and now I can’t access my account- please help!


#15

@AndreasK are you there?


#16

Sure! I will DM you so we can get in touch.


#17

I haven’t managed to resolve cause I don’t have my old number. Can you please help?


#18

Sure. Let’s get in touch via a direct message please.


#19

Hi Andreas,

same issue here. Would appreciate if you could get in touch with me as well.
Furthermore I cannot access my account with my old number anymore.
Tried to change the number as described in your FAQ’s without success.
Please help since I will head to London on Sunday and stay there for at least 3 month.

Thank you very much.


#20

Good morning Andreas,

I Tried to change the number as described in your FAQ’s without success. Furthermore I cannot access my account with my old number anymore. Please help since I will head to London on Sunday and stay there for at least 3 month. Thanks! Best, Marc