I no longer have access to the number I used to register with Revolut last year. I would however still like to use my Revolut card as I am traveling to Europe next week. How can I use the app on my new phone which has a new number? it is requesting that I input a pin that is being sent to my old number which I do not have access to. Is it possible to use a new number with my existing revolut account please?
that is completely unhelpful
I DO NOT HAVE MY SIM CARD AND HAVE A NEW NUMBER.
please give me a resolution as I wish to use my revolut card, with a NEW PHONE.
you cannot access support on the app unless you are logged in. or am I being stupid?
Then please check this
Basically: put your old phone number, and when asked for the PIN, click Forgot?
You can also try Twitter
doesn’t work. if you say you forgot your pin, it says it will send you a verification code to the registered number. so again this is not a solution.
how do I change my registered number on the app without actually having access?
STEP 1: When asked for your PIN, don’t write it, click “Forgot?”
STEP 2: Click Support
Other ways of getting this done might be contacting through Twitter or get in touch with a moderator here, like @AndreasK
I haven’t forgotten my pin.
I know my pin.
when I enter my pin, it says “enter your phone number” and when I enter the number that I was registered with previously, it wants to send a verification text to me.
I cannot receive that verification text, as that number is no longer valid
Does anyone know how to actually solve this? @AndreasK
I can see you’re using 3.7.3 Version. Can you please update it please?
I am using the most recent version of the app downloaded from the app store…
Strange I can see 3.7.3 V. Can you try to reinstall the app?
ok I have installed the app again @AndreasK
what is the next step?
I am on the login page. asking me to input my number. shall I write my old number where my account is registered?
Drop me a DM please so I can change the phone number associated with your account.
sorry but I don’t know how to send a DM. can you send me one so that the notification comes up and I can access my messages that way? sorry to be a nuisance. thanks
I will do it for you No problem!
Hi @AndreasK I have the exact same problem. I was told before I left to travel all i would have to do is contact Revolut and they would change the number. The problem is it is really hard to get in touch with someone and I really need the cash asap! Please can you DM me?
I have had the same problem. Could you please help
Hi AndreasK, I have exactly the same problem, can you please help? Can you please DM me? Elena
Hi Andreas, actually I was able to do it through a chat !