Change phone / can't access to my account


I broke my old phone. now I have a new one but I can’t access to my account.
Please help:slight_smile:


Hey @Louai :slight_smile:

Are you using the same phone number or a new one?
You can check the steps to follow in both cases here:


Hi @Louai.

No worries, just send me a direct message and I can help sort that out. :slight_smile: