Change of original sort code

I’ve set a GBP account when I joined Revolut to get British Pounds transferred to this account. However I’ve had to re-install the app and the British account that was set originally disappeared and when I activated a new one the sort code and account number changed so now I was waiting for a money transfer from the UK and the numbers are different.
How can I get the original sort code and account number back?
Thank you

Sounds to me like you opened a second account. The in app support chat should be able to help.

And where is my old account then? Once you delete the app and reinstall it
that data will disappear.

I don’t know what happend. Usually, log-ins on the same or a new device are no problem if one uses the same phone number for the log-in. I suggest you contact support!

Could you help with the email address for supporting please? Thanks for
your replies!

There is no email. Use the in-app support chat :wink:


Hi there.

Sounds like, you’ve created two accounts.

Could you please send me a direct message so that I can take a closer look at what’s going on?


Andreas K.

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