Change of original sort code


#1

I’ve set a GBP account when I joined Revolut to get British Pounds transferred to this account. However I’ve had to re-install the app and the British account that was set originally disappeared and when I activated a new one the sort code and account number changed so now I was waiting for a money transfer from the UK and the numbers are different.
How can I get the original sort code and account number back?
Thank you


#2

Sounds to me like you opened a second account. The in app support chat should be able to help.


#3

And where is my old account then? Once you delete the app and reinstall it
that data will disappear.


#4

I don’t know what happend. Usually, log-ins on the same or a new device are no problem if one uses the same phone number for the log-in. I suggest you contact support!


#5

Could you help with the email address for supporting please? Thanks for
your replies!


#6

There is no email. Use the in-app support chat :wink:


#7

@AndreasK



#8

Hi there.

Sounds like, you’ve created two accounts.

Could you please send me a direct message so that I can take a closer look at what’s going on?

Best,

Andreas K.