Downloaded the app earlier today.
Tried topping up using my debit card (UK), and got a message that my address doesn’t match the one on my bank account. Even though I copied to the letter the address from my bank statement. (so not sure what’s the problem here).
It then offered me to top up using a different method -> bank transfer. I thought great, i’ll sort the bank card thing later and was all to happy to transfer money from my account (UK again), only to find out that in order to get a sort code and account number, I need to first verify my identity, the only way to do that is to top up using my debit account. So I ended up exactly where I started. Why put me through an extra step only for me to face the problem that I started with?
When I tried to use the in app chat to report the problem and seek help, I got a reply (From human, during working hours) but now every time I enter the chat the app crashes. So can’t actually read the reply I got, very frustrating!
Will give you the benefit of the doubt but was initially very excited and now not so impressed.
Did anyone encounter something similar? Or can give me the email/chat of the support team? (cannot use the in app support, as it keeps crashing the app).