Cash withdrawal exchange fees?!


#1

I am in france. I have cashed out and the money was withdrawn from my pounds account instead of euros at a really bad exchange rate. Is this normal? I was expecting the euros account to be credited instead.


#2

Hello @svedas :slight_smile:

Were you offered to “convert currency” by the ATM?
If so, that’s a process called DCC (+info on Dynamic Currency Conversion) and the ATM has the power here. :atm::money_with_wings:

You should always choose to be charged without conversion or in the local currency :wink:

However, if you were not offered this option and the ATM decided to go for it by itself, get in touch with the :r: in-app support team to see if they can help and, in the worst of the cases, raise a chargeback (but hopefully not :wink:)


Morocco end up using my EUR account and not my MAD
#3

Thanks for the info was not aware of this DCC thing. Tried another ATM later and everything worked fine. So I’m guessing you might be right. Next time I will be more careful with what the ATM messages say.