Cash withdrawal declined but debited from account


#1

I attempted to withdraw cash on 01/11/2017 but it was declined. The statement shows a withdrawal and the declined funds. It has debited the amount from my account but has yet to credit it back again. Why is this and when can I expect the amount to appear back on my account?

I am also waiting for an online agent now for over an hour on the app!

Please advise!


#2

Hello @bigdub71 :slight_smile:

Guess the support chat is too busy, that’s a shame :frowning:

Failed ATM withdrawals usually come back to the account within minutes, maybe up to two hours. However, officially, they might (and in some cases do) take up to 7 days to be refunded :wink: