Card unable to process payments


#1

Hi
I’m stuck with my card that cannot process any kind of physical payments (in-store or ATM), despite account being properly topped up, and well below spending limits.
I have no answer from support, and I’m a bit stranded here


#2

Did you check card’s status in the app?
Maybe try to freeze it then exit from the app and then unfreeze it ones again?
Or logout and login
Or reinstall the app…


#3

Hi there. We were facing a minor technical issue which was causing cards payments to fail. The relevant team has investigated and fixed the problem. Thank you for your patience and understanding. If you need any further help, feel free to reach back to us.


Swipe payment declined in the US
Double Payment Error
#4