Card suddenly not being accepted


#1

I have used my card without problems for months but it suddenly stopped working yesterday, both for online payments and ATM withdrawals. What could be the problem and what should I do to get it working again?


#2

Hey @Mushroom :slight_smile:

In the Cards tab of the app, see if the card is frozen (an unfreeze button will show and Security/Limits will be disabled). If not, check the security settings of the card :wink:


#3

Hi @Mushroom.

Your card is blocked, you can unblock it in the Cards section of the app.


#4

I think if he blocked his card would know, it’s just a day difference…

Cards gets broken sometimes. I have one mastercard which after one year of heavy usage stopped working. Only contactless works… chip is broken. Magstrip blocked by the bank.


#5

but it was confirmed that