Card stopped working


#1

Hi,

My card stopped working today.

Plus, and ATM said I have a zero balance :frowning:
Which is not not true.

Contacted support and provided declined transaction details

Do you have any better idea to get support?

Thanks,
Cosmin

PS: limits are fine.


#2

chat version of support is …
they are busy :slight_smile:

i guess I should get a second card

any other ideas?


#3

What card? Visa, Mastercard, Maestro ?


#4

Basic, VISA

do you think it makes any difference?


#5

Yes, it does sometimes. For example, few days ago VISA network was down and many ppl had issues. Mastercard was fine.


#6

That is not the case, I think,
in all cases my friends with the same card were able to use them just a minute after me.

Balance inquiry would be rejected if VISA were down,
not approved and indicate zero funds.


#7

I got the notification that issue is fixed,
only second try worked …

first failed