I received my card and uploaded my documents and it was unsuccessful. I uploaded my documents through Chat online but no response. I contacted them on Twitter and Facebook and I was contacted by chat online. The selfie was the problem because the passport photo was professionally taken. I had to take a selfie holding my passport and this was sufficient. At least they are serious and cautious about fraud. My card is ready for use so happy days.
Thanks for the positive feedback. Doesnt happen all too often, people usually just come here to complain