I received a promotional email on Thursday to “Send someone a free Revolut Visa Card” so I shared the link on Facebook.
Someone has clicked on my link, signed up to Revolut, and ordered a card. However she has been charged a £4.99 fee rather than getting the free card as promised!
She contacted support through the app immediately afterwards on Thursday to request the fee is refunded or the card cancelled but now the card has arrived and she is still waiting for a response from support!
This looks very bad on me as I recommended Revolut to her. I cannot believe how shockingly slow Revolut support is that something can arrive by post before one of your support representatives can reply electronically to her!
I will not be recommending your service to anyone else in the future as it is too embarrassing for me when Revolut fail to support their customers.
I have sent the above to support but no doubt they will takes days the respond to that as well…