Card problems


#1

Hello, I have a problem with the card. More and more times it’s not accepted when I try to pay or get some money from the ATM. It just shows error message on card readers and the ATM say that it could be served. But it’s not constant, one day everything is working and another it’s not. Maybe the problem is with the card it self.


#2

Hi! Do you have Location based security turned on under “Cards” > “Security”? :slight_smile:


#3

No, it’s turned off.


#4

Hmm… then I suggest contacting support on Twitter (@RevolutApp) or on Facebook: https://facebook.com/revolutapp :slight_smile:


#5

Hey

Did you manage to sort this out?


#6

I wrote to the in app support but still no answer


#7

Hello please help asap im currently on holiday and cannot veryify my account the app has been stuck on reviewing my identity for the last 12 hours saying it can take 10 minutes, I used the camera to take a picture of me and my passport and still says processing. please help i havnt got a pin either to access my funds
Catherine