Card payments declined


#1

Hello,

I keep trying to make payments at local stores (Oporto, Portugal) with my revolut card and it keeps being declined. I have checked the security settings and everything looks ok. I am only able to make payments online with my card.

Can someone help me with this issue?

Thanks in advance


#2

Did you receive your Revolut debit card recently?

If so, you will need to make 1 chip-and-pin transaction first before contactless is enabled.


#3

Hello,

The declined payments were chip-and-pin, I didn’t try contactless.

I did receive the card recently though


#4

Sounds odd.

@AndreasK might be able to help.


#5

Have you checked if you have activate card?


#6

The card is activated. I’ve already used it for online payments


#7

Understood. So, if you haven’t deactivate it (eg. by accident) in the app, I have no idea :hushed: Or try deactivate it in the app, and then activate it… Just give it a try.


#8

What was the error message? I can see your card fully active.


#9

I logged out of the app and the logged back in. After this I was able to withdraw money from the ATM and pay with the card.

Thank you for your help :slight_smile: