my sister-in-law’s Revolut card does not work on TfL at all. The TfL reader shows an orange light, then shortly a red one and then blocks completely for like 20 seconds for any card. Contactless works fine in shops. Also do chip and PIN payments and ATM withdrawals - tested in London. The security settings are switched off completely. The app never shows an attempted or declined transaction, just as if she never touched the TfL pad at all. It also makes no difference if used on tube or bus. In-app-support did not find a solution so far. My own personal card works perfectly which makes it really annoying for her.
I did already, it still did not work. I also tried to deactivate and reactivate, and still not. I will try again today and let you know.
But now I have another problem. When I log in to my Revolut now I also get the message “We are sorry, something has gone wrong. Please try again later.” I should have received money (I also got a notification for that), but it does not show up.
I experience exactly the same problem - my Revolut card is not accepted by contactless terminals at Underground/DLR/buses in London. No error message, no declined transaction - nothing. Although, it works just fine for any other contactless payments in shops and restaurants.
And on top of that after each attempt to use it at TfL’s contactless terminals, the terminal “locks” and other people can’t use it with any kind of cards (and I felt terrible, because I was the reason). I reported this issue to TfL just in case, so they could investigate those “locks”.
I wrote about it to Revolut’s support too, they said that they passed the information to the technical team, but unfortunately they can’t resolve it right now. So for the time being I have to buy overpriced TfL tickets from ticket machines at stations.
I have had a look at the video you have sent into us and it appears that you receive a code 99. Code 99 refers to the system timing out because card took too long to register. Reason why this would happen is if card is not being read properly and there is a problem with the chip.
So, TfL blames Revolut; and Revolut support told me that it’s probably TfL’s fault due to the possible online connection issues (although, I tried to use my card at multiple terminals in different parts of London). Nobody’s fault, eh.
Hah, I’ve sent another inquiry to TfL asking if they think it is okay for a terminal to shut down so no-one can use it after me, and they answered with this:
We’re aware of a few issues that affect our customers using digital banking alternatives, such as Revolut, Monzo or Starling Bank. Our technical team are currently working hard to fix these bugs and offer smoother journeys to our customers.
So, it is TfL’s fault, as not only Revolut, but other cards have the same issue as well.
And it is confirmed by the fact that I can use my Revolut card for contactless payments with no problem anywhere else (shops, restaurants, etc).
Apparently, we can only wait for TfL to fix their system. I doubt that Revolut can do anything about it on their side.
Just to confirm this happened to me this week on both underground and bus in London. I completely froze a whole set of entry gates at Tottenham Hale, apologies to the 100’s of people behind me! It actually rebooted the ticketing machines on the bus, full boot up sequence displayed.
All very annoying as I specifically sent off for a second card to get the contactless for trips to London. Can someone on the Revolut team confirm what the actually issue is? How come some Revolut cards are working while others are not? Are you guys actively working with TfL to get this sorted?
Revolut Ltd (No. 08804411) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562)..
Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD.
Insurance related-products are provided by Revolut Travel Ltd which is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586) and by Revolut Ltd, an Appointed Representative of Revolut Travel Ltd in relation to insurance distribution activities. Revolut Ltd is an Appointed Representative of Lending Works Ltd for the activity of “operating an electronic system for lending”. Trading and investment services are provided by Revolut Trading Ltd (No. 832790). Revolut Trading Ltd is an appointed representative of Sapia Partners LLP (No 550103) which is authorised and regulated by the Financial Conduct Authority. Revolut Trading Ltd is a wholly owned subsidiary of Revolut Ltd.