Card not recognised


#1

Hi.

I tried using my card at an ATM and got the message “card not recognised”. I have activated my card and topped up. Seems strange that my card is not recognised.


#2

Hey @Maramariani :slight_smile:

What country did you try to withdraw at? From which ATM brand?


#3

And is the ATM listed in Mastercard’s ATM finder?


#4

It’s ok, managed to finally speak to someone on the app. Seems like it’s an issue there end, they are looking into it. Thank for your help.


#5

Hi there.

Very sorry to hear that. I would advise you to use the card to make a small payment instead of using the card to CO-OP. Make sure to use chip & pin for the payment.