Hi, I was using my card in Denmark with no problems. Today I went to buy a train ticket and my card didn’t work, even with sufficient funds. I got on to chat support and was told it was a temporary issue that had been resolved and my card was ok to use.
A few hours later I tried to pay for a meal in Sweden and it didn’t recognise my card so I couldn’t pay. I couldn’t use ATMs. I got on to chat support who told me it was ok to use. I tried again at an ATM and cafe after this and it still didn’t work. The chat agent has just disappeared and I’m stranded with no access to my money.