Card not received


Hi! I ordered the card on September 9th. I still have not received it. When the card is sent?


Hi @Martins,

Thank you for contacting us.

As I can see you have created two virtual cards so far, one has been terminated.



But I did not want a virtual card at all, but just a physical card.


What should I do to get a physical card? Is a virtual card also
required? If you do not need it, I want to refuse to stop.I want to
refuse to stop.

I want to refuse to stop.


You can delete the virtual card and reissue a new “physical” card.



I deleted the virtual card. Will I get back 6 euro?
6 euros?


Sure! Please check your balance :slight_smile: :rocket: