Sadly enough I am in the same situation as everyone else in here although I did actually get some responses from support. I ordered my card on the 8th with the expected delivery being the 10th.
I contacted the support on the 11th as the expected delivery date was not on the app when it was previously appeared as sent. I persisted and finally got connected to Weronika who was trying to be as helpful as possible and responded with “I’ve just checked with out shipment processor about your card order. Unfortunately, due to amount of requests sent to our shipment processor, there is a delay in sending out your card. It will take a little more time to reach your address. Apologies for the inconvenience.” I decided to further enquire as the app had previously detailed the card as being “posted”.
Weronika responded with “I’ve just checked the delivery status and it seems the card has been already delivered” This was a bit of a shock considering the last statement and I had informed her that I was in all week and that could not have been the case. I decided to then knock on the door of all my neighbours to make sure that it wasn’t incorrectly handed to them.
This wasn’t the case and extent of the support was essentially wait and sere if it arrives now.With paying for express delivery on the 8th I found this awfully poor service and I’m not too sure on what I’m meant to do now. I had chosen to use the express delivery as I’m due to go to Sweden on the 17th.
@AndreasK if you could help me that would be greatly appreciated